About us
We built this because we needed it.
Processing capacity is never right for more than a quarter at a time.
We ran a mortgage brokerage, and we hit the same wall every owner does: processing capacity is either too much or not enough, and it's never right for more than a quarter at a time. Hire in a good month, carry them through a bad one. Or don't hire, and watch your best LO leave because files take too long.
So we built the processing operation we wanted to hire — underwriter-trained processors, systems our own developers wrote to take the routine work off their desks, and a rule that a human audits every file before it moves. Then other lenders started asking if they could use it.
We're still affiliated with a brokerage. That raises a fair question, and we've answered it in writing.
Meet the team
Two people, one standard.
Technology enhances the process. People define it. You will not be routed to a bot or a call center.
Zolfikar Bazzi
President · NMLS #1901153
Zolfikar Bazzi is the President of OneTouch Processing and a mortgage technology builder. He founded a mortgage brokerage from scratch and scaled it to a fifteen-person operation, running every part of it — origination, operations, hiring and the systems that held it together. That is where OneTouch comes from: the processing operation he needed and could not hire.
He builds the tools he uses. Zolfikar is the creator of SOMA AI and the OneDot loan origination system, and he directs mortgage operations for a builder-first lending platform. He is a licensed loan originator in 30 states, so the judgment behind every OneTouch file is one that has had to answer to an underwriter, a borrower and a closing date at the same time.
He holds the line on one rule: software fetches, checks and reminds; it never decides. Every file is audited by a person before it goes anywhere.
Zach Carroll
Head of GTM & Strategic Partnerships
Zach Carroll leads go-to-market and strategic partnerships for OneTouch Processing. He is a go-to-market operator in financial services with a track record that runs through Rocket Mortgage, Home Lending Pal and Array — building the partnerships that put a product in front of the lenders, brokers and loan officers who depend on it.
His work spans the whole stack: embedded lending and mortgage-as-a-service partner acquisition at Rocket, scaling a lending-infrastructure platform to $10.2M ARR as Head of Revenue & Growth at Home Lending Pal, and closing a top-10 mortgage lender at Array. He is at his best in regulated categories, where the discipline of doing it right is the product.
Born in Ireland, Zach calls Detroit home, and the city's operating philosophy — own the result, own the progress, leave every room better than you found it — is the standard he brings to every lender conversation.
What mortgage & fintech partners say
“In-depth knowledge of the entire mortgage/insurance funnel. He not only can help you generate revenue, but he will also help guide your company to partnerships that will move the needle immediately.”
Bradley Jones, Head of Performance Marketing · View on LinkedIn
“Unparalleled expertise in B2B and affiliate partnership acquisition … spearheaded the acquisition of major partnerships, including Fortune 100 companies … resulting in more than $18 million in annual contract value.”
Bryan Young, Revenue Operations; managed Zach directly · View on LinkedIn
“Zach's ability to understand how robust process and data quality drive value has made our collaborative efforts enjoyable and extremely impactful … he can effectively simplify data and technology context for various audiences.”
Pat FitzGerald, Business Architect · View on LinkedIn
“One of the most dynamic innovators that I've ever worked with. He has a unique ability to take complex issues and make them extremely simple, and thus generates high alignment and buy-in.”
Demetrus Hayes, Market Vice President, AT&T · View on LinkedIn