Questions lenders and loan officers ask.

Every file gets the full scope: intake and file setup in your LOS, initial disclosures, document collection and borrower follow-up, third-party ordering (appraisal, title, VOE, payoffs), pre-submission review against lender guidelines, lender submission, condition tracking through clear-to-close, closing coordination with the title company, CD review, funding follow-through, and status updates to you, your LO and your borrower. There is no tier where we do less and charge less.

$900 per funded file for independent brokers and loan officers; $800 per funded file on a brokerage rollout. No retainer, no monthly minimum, no per-LO seat fee, no setup cost. The fee is disclosed on the Closing Disclosure and collected at funding.

You're not billed. Not a reduced fee, not a cancellation charge — nothing. Nothing is owed if the file cancels, falls out, or doesn't close, for any reason, including ours.

We hold licenses in eleven states: Florida, Idaho, Michigan, Minnesota, Montana, North Carolina, Ohio, Oregon, Pennsylvania, Texas and Washington (NMLS #2662100). If you're elsewhere, tell us on the conversation form and we'll let you know when that changes.

OneTouch Processing is affiliated with an operating mortgage brokerage, and we say so on the page. We will never solicit your borrowers or contact your referral partners, your data is segregated, and we do not cross-market. Those are contract terms with a defined remedy, not a values statement.

Our own developers build and maintain the systems that pull and index documents, run scheduled borrower follow-up and monitor conditions and dates. AI is used inside those systems where it removes waiting. It does not make decisions. Every file is audited by a processor with an underwriting background before it goes to a lender.

Yes. We work inside your LOS rather than asking you to change systems. Tell us which one you run when you request a conversation.

Either. Loan officers at licensed lenders and brokerages send us files directly, and companies roll us out across a branch or the whole shop. Start with one file either way.